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Negotiation, Advocacy and Mediation Skills, Court Proceedings, Real Estate Code of Conduct
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Negotiation, Advocacy and Mediation Skills – 2 CPD Points
Key topics include:
1. Identify the role of negotiation with the real estate industry: Buyer, Seller &Agent
2. Identify the negotiation process in Real Estate: Prepare, open, bargain, close.
3. Identify the traits of a successful negotiator: confidence, active listening, EQ
4. Define negotiation and identify different types of negotiation.
5. Key factors which impact negotiation outcomes including: trust, time, confidence, verbal and nonverbal communication, emotional vs. logical decision-making
6. Techniques which can be used to gain the ‘upper hand’ in negotiations including: effective questioning, ‘silence’, rapport building,
7. Identify the impact of cultural and social differences upon the negotiation process.
8. Negotiation strategies including: Win-win language vs. aggressive tactics, Overcoming resistance and Tactical negotiation
Legal Requirements
Court Proceedings – 2 CPD Points
Key topics include:
1. Describe the legal framework governing court proceedings in Australia, including key legislation and regulations relevant to real estate
transactions.
2. Identify the key roles and responsibilities of various parties involved in court proceedings, such as judges, lawyers, and the role of real
estate agents in cases.
3. Identify the procedures and protocols followed in court, including the steps involved in initiating a case, presenting evidence, and the trial
process.
4. Identify and describe the causes of common legal issues in Real Estate including: contract disputes, title issues, disclosure obligations,
zoning and land-use restrictions, landlord-tenant disputes, conflict of interest, and how these can be avoided.
5. Explain the role of ‘best practice’ processes to prevent ethical and legal issues as a real estate agent.
6. Know how and when to locate appropriate legal assistance.
7. Stress Management techniques to apply in the event of a court case.
Ethics & Professional Responsibility
Real Estate Code of Conduct – 1 CPD Point
Key topics include:
1. Identify the difference between legislation and the Code of Conduct, and how these are enforced.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and the State Arbitration Tribunal (SAT) and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these are enforced under the Australian Legislative Framework.
6. Identify the key principles of the Code of Conduct, and how these are reflected in daily real estate duties.
7. Navigate the Code of Conduct by locating specific rules applicable to real estate scenarios provided.
Start Date: 23 Apr 2026
9.00am - 3.00pm
Hotel Clipper - Rockingham
Applications of Technology AI, Legal Obligations under WHS Act, Ethics in Real Estate
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Applications of Technology including Artificial Intelligence - 2CPD Points
Key topics include:
1. Define AI and key types of AI including: Narrow AI, General AI and Super AI.
2. Explain how AI can be applied within the context of Real Estate.
3. Discuss the key attitudes and concerns surrounding AI.
4. Identify AI tools which can be used within the Real Estate Industry.
5. Identify specific ways a Real Estate Agent can use AI tools to conduct specific tasks and increase
productivity.
6. Identify AI trends and the potential impact of AI on Real Estate in the near future.
Legal Requirements
Legal Obligations Under the Work Health and Safety Act 2020 - 2 CPD Points
Key topics include:
1. Describe the key components of Work Health and Safety (WHS) legislation as it applies in Western Australia, including obligations specific to the real estate industry.
2. Identify and manage risks in the workplace
3. Identify the responsibilities of contractors working within real estate environments and understand how to ensure their compliance with WHS standards.
4. Outline the roles and responsibilities of real estate agency staff in maintaining a safe and healthy workplace.
5. Recognise common physical safety risks in real estate settings and the appropriate measures to mitigate them.
6. Understand digital safety considerations relevant to real estate, including data protection and cybersecurity practices.
7. Maintain a compliant and safe workplace and implement best practices in a real estate context.
Ethics & Professional Responsibility
Ethics in Real Estate - 1 CPD Point
Key topics include:
1. Identify the difference between legislation and ethical standards.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these apply to ethics.
6. Outline and provide examples of how interpretation applies to real estate legislation.
- Start Date: 28 Apr 2026
- 9.00am - 3.00pm
- Oxford Hotel Leederville
Accounting Procedures and Obligations, Legal Obligations under the WHS Act, Real Estate Code of Conduct
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Accounting Procedures and Obligations – 2 CPD Points
Key topics include:
1. Identify the purpose, use and types of trust accounts used in Real Estate including: Trust Accounts and Interest-Bearing Trust Accounts (IBTA).
2. Identify the key legislation applicable to the establishment, maintenance and management of trust accounts in Western Australia.
3. Identify the applicable State authority for the management of trust accounts and describe their role.
4. Identify regulations and best practice associated with each stage of trust account management including: opening an account, receiving funds, disbursing and/or withdrawing funds, reconciling and/or balancing accounts.
5. Identify examples of improper use and the consequences of non-compliance.
6. Describe the purpose and characteristics of trust account records and/or documents including: trust receipts, trust ledger, cash journal, reconciliation statement, cheque butts, electronic fund records.
7. Describe the auditing requirements of trust accounts.
Legal Requirements
Legal Obligations Under the Work Health and Safety Act 2020 – 2 CPD Points
Key topics include:
1. Describe the key components of Work Health and Safety (WHS) legislation as it applies in Western Australia, including obligations specific to the real estate industry.
2. Identify and manage risks in the workplace
3. Identify the responsibilities of contractors working within real estate environments and understand how to ensure their compliance with WHS standards.
4. Outline the roles and responsibilities of real estate agency staff in maintaining a safe and healthy workplace.
5. Recognise common physical safety risks in real estate settings and the appropriate measures to mitigate them.
6. Understand digital safety considerations relevant to real estate, including data protection and cybersecurity practices.
7. Maintain a compliant and safe workplace, and implement best practices in a real estate context.
Ethics & Professional Responsibility
Real Estate Code of Conduct – 1 CPD Point
Key topics include:
1. Identify the difference between legislation and the Code of Conduct, and how these are enforced.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and the State Arbitration Tribunal (SAT) and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these are enforced under the Australian Legislative Framework.
6. Identify the key principles of the Code of Conduct, and how these are reflected in daily real estate duties.
7. Navigate the Code of Conduct by locating specific rules applicable to real estate scenarios provided.
- Start Date: 13 May 2026
- 9.00am - 3.00pm
- Oxford Hotel Leederville
Work Health Safety, Court Proceedings, Ethics in Real Estate
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Work Health Safety – 2 CPD Points
Key topics include:
1. Describe the key components of Work Health and Safety (WHS) legislation as it applies in Western Australia, including obligations specific to the real estate industry.
2. Identify and manage risks in the workplace
3. Identify the responsibilities of contractors working within real estate environments and understand how to ensure their compliance with WHS standards.
4. Outline the roles and responsibilities of real estate agency staff in maintaining a safe and healthy workplace.
5. Recognise common physical safety risks in real estate settings and the appropriate measures to mitigate them.
6. Understand digital safety considerations relevant to real estate, including data protection and cybersecurity practices.
7. Maintain a compliant and safe workplace and implement best practices in a real estate context.
Legal Requirements
Court Proceedings – 2 CPD Points
Key topics include:
1. Describe the legal framework governing court proceedings in Australia, including key legislation and regulations relevant to real estate transactions.
2. Identify the key roles and responsibilities of various parties involved in court proceedings, such as judges, lawyers, and the role of real estate agents in cases.
3. Identify the procedures and protocols followed in court, including the steps involved in initiating a case, presenting evidence, and the trial process.
4. Identify and describe the causes of common legal issues in Real Estate including: contract disputes, title issues, disclosure obligations, zoning and land-use restrictions, landlord-tenant disputes, conflict of interest, and how these can be avoided.
5. Explain the role of ‘best practice’ processes to prevent ethical and legal issues as a real estate agent.
6. Know how and when to locate appropriate legal assistance.
7. Stress Management techniques to apply in the event of a court case.
Ethics & Professional Responsibility
Ethics in Real Estate – 1 CPD Point
Key topics include:
1. Identify the difference between legislation and ethical standards.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these apply to ethics.
6. Outline and provide examples of how interpretation applies to real estate legislation.
- Start Date: 15 May 2026
- 9.00am - 3.00pm
- Hotel Clipper - Rockingham
Negotiation, Advocacy and Mediation Skills, Court Proceedings, Real Estate Code of Conduct
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Negotiation, Advocacy and Mediation Skills – 2 CPD Points
Key topics include:
1. Identify the role of negotiation with the real estate industry: Buyer, Seller &Agent
2. Identify the negotiation process in Real Estate: Prepare, open, bargain, close.
3. Identify the traits of a successful negotiator: confidence, active listening, EQ
4. Define negotiation and identify different types of negotiation.
5. Key factors which impact negotiation outcomes including: trust, time, confidence, verbal and nonverbal communication, emotional vs. logical decision-making
6. Techniques which can be used to gain the ‘upper hand’ in negotiations including: effective questioning, ‘silence’, rapport building,
7. Identify the impact of cultural and social differences upon the negotiation process.
8. Negotiation strategies including: Win-win language vs. aggressive tactics, Overcoming resistance and Tactical negotiation
Legal Requirements
Court Proceedings – 2 CPD Points
Key topics include:
1. Describe the legal framework governing court proceedings in Australia, including key legislation and regulations relevant to real estate
transactions.
2. Identify the key roles and responsibilities of various parties involved in court proceedings, such as judges, lawyers, and the role of real
estate agents in cases.
3. Identify the procedures and protocols followed in court, including the steps involved in initiating a case, presenting evidence, and the trial
process.
4. Identify and describe the causes of common legal issues in Real Estate including: contract disputes, title issues, disclosure obligations,
zoning and land-use restrictions, landlord-tenant disputes, conflict of interest, and how these can be avoided.
5. Explain the role of ‘best practice’ processes to prevent ethical and legal issues as a real estate agent.
6. Know how and when to locate appropriate legal assistance.
7. Stress Management techniques to apply in the event of a court case.
Ethics & Professional Responsibility
Real Estate Code of Conduct – 1 CPD Point
Key topics include:
1. Identify the difference between legislation and the Code of Conduct, and how these are enforced.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and the State Arbitration Tribunal (SAT) and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these are enforced under the Australian Legislative Framework.
6. Identify the key principles of the Code of Conduct, and how these are reflected in daily real estate duties.
7. Navigate the Code of Conduct by locating specific rules applicable to real estate scenarios provided.
- Start Date: 18 May 2026
- 9.00am - 3.00pm
- Hillary's Yacht Club
Applications of Technology AI, Legal Obligations under WHS Act, Ethics in Real Estate
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Applications of Technology including Artificial Intelligence - 2CPD Points
Key topics include:
1. Define AI and key types of AI including: Narrow AI, General AI and Super AI.
2. Explain how AI can be applied within the context of Real Estate.
3. Discuss the key attitudes and concerns surrounding AI.
4. Identify AI tools which can be used within the Real Estate Industry.
5. Identify specific ways a Real Estate Agent can use AI tools to conduct specific tasks and increase
productivity.
6. Identify AI trends and the potential impact of AI on Real Estate in the near future.
Legal Requirements
Legal Obligations Under the Work Health and Safety Act 2020 - 2 CPD Points
Key topics include:
1. Describe the key components of Work Health and Safety (WHS) legislation as it applies in Western Australia, including obligations specific to the real estate industry.
2. Identify and manage risks in the workplace
3. Identify the responsibilities of contractors working within real estate environments and understand how to ensure their compliance with WHS standards.
4. Outline the roles and responsibilities of real estate agency staff in maintaining a safe and healthy workplace.
5. Recognise common physical safety risks in real estate settings and the appropriate measures to mitigate them.
6. Understand digital safety considerations relevant to real estate, including data protection and cybersecurity practices.
7. Maintain a compliant and safe workplace and implement best practices in a real estate context.
Ethics & Professional Responsibility
Ethics in Real Estate - 1 CPD Point
Key topics include:
1. Identify the difference between legislation and ethical standards.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these apply to ethics.
6. Outline and provide examples of how interpretation applies to real estate legislation.
- Start Date: 10 Jun 2026
- 9.00am - 3.00pm
- Hotel Clipper - Rockingham
Negotiation, Advocacy and Mediation Skills, Court Proceedings, Real Estate Code of Conduct
CPD Points: 5
3 CPD Courses
Cost: $300 + GST
Morning Tea and Afternoon Tea provided
Professional Skills
Negotiation, Advocacy and Mediation Skills – 2 CPD Points
Key topics include:
1. Identify the role of negotiation with the real estate industry: Buyer, Seller &Agent
2. Identify the negotiation process in Real Estate: Prepare, open, bargain, close.
3. Identify the traits of a successful negotiator: confidence, active listening, EQ
4. Define negotiation and identify different types of negotiation.
5. Key factors which impact negotiation outcomes including: trust, time, confidence, verbal and nonverbal communication, emotional vs. logical decision-making
6. Techniques which can be used to gain the ‘upper hand’ in negotiations including: effective questioning, ‘silence’, rapport building,
7. Identify the impact of cultural and social differences upon the negotiation process.
8. Negotiation strategies including: Win-win language vs. aggressive tactics, Overcoming resistance and Tactical negotiation
Legal Requirements
Court Proceedings – 2 CPD Points
Key topics include:
1. Describe the legal framework governing court proceedings in Australia, including key legislation and regulations relevant to real estate
transactions.
2. Identify the key roles and responsibilities of various parties involved in court proceedings, such as judges, lawyers, and the role of real
estate agents in cases.
3. Identify the procedures and protocols followed in court, including the steps involved in initiating a case, presenting evidence, and the trial
process.
4. Identify and describe the causes of common legal issues in Real Estate including: contract disputes, title issues, disclosure obligations,
zoning and land-use restrictions, landlord-tenant disputes, conflict of interest, and how these can be avoided.
5. Explain the role of ‘best practice’ processes to prevent ethical and legal issues as a real estate agent.
6. Know how and when to locate appropriate legal assistance.
7. Stress Management techniques to apply in the event of a court case.
Ethics & Professional Responsibility
Real Estate Code of Conduct – 1 CPD Point
Key topics include:
1. Identify the difference between legislation and the Code of Conduct, and how these are enforced.
2. Identify statutory and industry standards relevant to ethical practice in real estate.
3. Identify the purpose of Consumer Protection in WA and the State Arbitration Tribunal (SAT) and how these are applied in Real Estate.
4. Explain unethical conduct within the real estate industry, provide examples, and outline the potential consequences.
5. Identify applicable legislation and guidelines, including the Real Estate and Business Agents Act 1978 and the REBA Code of Conduct (WA), and provide examples of how these are enforced under the Australian Legislative Framework.
6. Identify the key principles of the Code of Conduct, and how these are reflected in daily real estate duties.
7. Navigate the Code of Conduct by locating specific rules applicable to real estate scenarios provided.
- Start Date: 16 Jun 2026
- 9.00am - 3.00pm
- Oxford Hotel Leederville
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