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CPD Mandatory Residential Property Management & Licensees (FREE EVENT)
Residential Property Management (3.0 CPD Points)
Designed for: Residential Property Managers & Licensees
The focus of the session will be on –
- Residential Tenancy Amendments
Review of Residential Tenancy Amendments Act 2024 (Amendment Act) particularly Commissioner Determinations, disputes determined by Magistrates Court, keeping pets, retaliatory action taken by lessor and bond disposal process. - Australian Consumer Law obligations
Australian Consumer Law obligations, including: False and Misleading Representations, Advertising (property being rented must be habitable and approved for habitation. True and accurate invoices. Unfair contract terms in Part C of a Tenancy Agreement• - Break leases
Break leases, specifically what can/can’t be charged? For example, letting fees, final inspections costs and where re advertised at higher rent.
Morning Tea Included
Start Date: 22 Jul 2025
9.00 am - 12.00 pm
Ibis Styles Karratha
CPD Mandatory Residential Sales Representatives & Licensees (FREE EVENT)
Residential Sales Representatives (3.0 CPD Points)
Designed for: Residential Sales Representatives & Licensees
The focus of the session will be on –
- Overview of changes made by Residential Tenancy Amendments Act 2024
- Cyber Security revisited:
- protection of client’s information.
- verification of identity, establishing the right to deal for seller’s process, legal requirements and dealing with foreign sellers.
- Business email compromise and Payment Redirection Scams.
- Australian Consumer Law obligations under Fair Trading Act: False and Misleading Representation, advertising (property being rented or sold must be habitable and approved for habitation. True and accurate invoices
- Landlord obligations when selling a property having a fixed term tenancy, and procedure when tenant has not vacated in accordance with termination notice.
Afternoon Tea Included
- Start Date: 22 Jul 2025
- 01.00 pm - 04.00 pm
- Ibis Styles Karratha
Full Day CPD Electives: Building Strategies for Resilience & Mastering Negotiation
CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Morning Tea, Lunch and Afternoon Tea will be provided
Building Strategies for Resilience
This engaging and practical session supports real estate professionals in developing the mindset and tools needed to navigate stress, adapt to change, and bounce back from challenges.
Through real-world examples and interactive activities, participants will gain a deeper understanding of resilience and how to strengthen it in both their personal and professional lives.
Key topics include:
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Understanding what resilience is and how it contributes to long-term success
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Common challenges to resilience in real estate, including client pressure and market shifts
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Identifying key stress triggers within the industry
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Exploring the differences between fixed and growth mindsets
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Practical strategies to build resilience, such as:
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Developing a growth mindset
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Practicing gratitude and empathy
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Reframing negative situations
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Perfect for professionals looking to stay focused, positive, and effective—no matter what the market throws their way.
Mastering Negotiation
This practical and interactive session helps real estate professionals strengthen their negotiation skills across key industry relationships—whether working with buyers, sellers, or other agents.
Using real-world scenarios and engaging activities, participants will explore the negotiation process and learn strategies to communicate with confidence, manage resistance, and achieve better outcomes.
Key topics include:
-
The role of negotiation in real estate: buyer–agent, seller–agent, agent–agent
-
The four phases of negotiation: prepare, open, bargain, close
-
Traits of effective negotiators: confidence, emotional intelligence, active listening
-
Different negotiation types and styles
-
Factors that influence outcomes: trust, time, communication, and decision-making
-
Practical techniques, including:
-
Effective questioning
-
Silence and rapport building
-
-
Cultural and social influences on negotiation
-
Strategic approaches such as win–win language and overcoming resistance
Perfect for professionals looking to negotiate with clarity, build stronger relationships, and close deals more effectively.
- Start Date: 23 Jul 2025
- 09.00 am - 04.30 pm
- Ibis Styles Karratha
CPD Mandatory Commercial Sales Representatives, Property Management & Licensees - (FREE EVENT)
Commercial Sales and Property Management
Designed for: Commercial Sales, Property Management and Licensees
The focus of the session will be on –
Verification of Identity, Privacy matters and Minimum Retail Lease Terms within Legislative Framework.
- Verification of identity and establishing right to deal for sellers, process, legal requirements and dealing with foreign sellers and complex ownership structure.
- Privacy and Security matters:
- Maintaining confidentiality in commercial leasing, sales and business broking.
- Consequences: Business email compromise and payment Redirection Scams.
- Implications of SAT decision Synicast Pty Ltd and Showroom X Pty Ltd [2023] WASAT 47 (Synicast). Short term retail lease terms within legislative framework.
Morning Tea Provided
- Start Date: 24 Jul 2025
- 09.00 am - 12.00 pm
- Ibis Styles Karratha
CPD Mandatory Residential Property Management & Licensees (FREE EVENT)
Residential Property Management (3.0 CPD Points)
Designed for: Residential Property Managers & Licensees
The focus of the session will be on –
- Residential Tenancy Amendments
Review of Residential Tenancy Amendments Act 2024 (Amendment Act) particularly Commissioner Determinations, disputes determined by Magistrates Court, keeping pets, retaliatory action taken by lessor and bond disposal process. - Australian Consumer Law obligations
Australian Consumer Law obligations, including: False and Misleading Representations, Advertising (property being rented must be habitable and approved for habitation. True and accurate invoices. Unfair contract terms in Part C of a Tenancy Agreement• - Break leases
Break leases, specifically what can/can’t be charged? For example, letting fees, final inspections costs and where re advertised at higher rent.
Morning Tea Included
- Start Date: 14 Oct 2025
- 9.00 am - 12.00 pm
- Ibis Styles Karratha
CPD Mandatory Residential Sales Representatives & Licensees (FREE EVENT)
Residential Sales Representatives (3.0 CPD Points)
Designed for: Residential Sales Representatives & Licensees
The focus of the session will be on –
- Overview of changes made by Residential Tenancy Amendments Act 2024
- Cyber Security revisited:
- protection of client’s information.
- verification of identity, establishing the right to deal for seller’s process, legal requirements and dealing with foreign sellers.
- Business email compromise and Payment Redirection Scams.
- Australian Consumer Law obligations under Fair Trading Act: False and Misleading Representation, advertising (property being rented or sold must be habitable and approved for habitation. True and accurate invoices
- Landlord obligations when selling a property having a fixed term tenancy, and procedure when tenant has not vacated in accordance with termination notice.
Afternoon Tea Included
- Start Date: 14 Oct 2025
- 01.00 pm - 04.00 pm
- Ibis Styles Karratha
Full Day CPD Electives: Mastering Negotiation and Cultural Intelligence
CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Morning Tea, Lunch and Afternoon Tea will be provided
Mastering Negotiation
This practical and interactive session helps real estate professionals strengthen their negotiation skills across key industry relationships—whether working with buyers, sellers, or other agents.
Using real-world scenarios and engaging activities, participants will explore the negotiation process and learn strategies to communicate with confidence, manage resistance, and achieve better outcomes.
Key topics include:
-
The role of negotiation in real estate: buyer–agent, seller–agent, agent–agent
-
The four phases of negotiation: prepare, open, bargain, close
-
Traits of effective negotiators: confidence, emotional intelligence, active listening
-
Different negotiation types and styles
-
Factors that influence outcomes: trust, time, communication, and decision-making
-
Practical techniques, including:
-
Effective questioning
-
Silence and rapport building
-
-
Cultural and social influences on negotiation
-
Strategic approaches such as win–win language and overcoming resistance
Perfect for professionals looking to negotiate with clarity, build stronger relationships, and close deals more effectively.
Cultural Intelligence
This engaging and practical session introduces real estate professionals to the fundamentals of cultural intelligence, with a focus on navigating differences in nationality, age, and social norms.
Through discussion and reflection, participants will gain insight into how perception, communication, and cultural awareness shape professional relationships and service delivery.
Key topics include:
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What cultural intelligence is and why it matters in real estate
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The impact of perception on behaviour and communication
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Showing respect across cultural and generational differences
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Adapting negotiation styles to suit different cultural norms
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Tailoring service standards to meet diverse client expectations
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The Head, Body, and Heart model for applying cultural intelligence
Perfect for professionals looking to build stronger connections, deliver inclusive service, and work more effectively with clients from all walks of life.
- Start Date: 15 Oct 2025
- 09.00 am - 04.30 pm
- Ibis Styles Karratha
CPD Mandatory Commercial Sales Representatives, Property Management & Licensees - (FREE EVENT)
Commercial Sales and Property Management
Designed for: Commercial Sales, Property Management and Licensees
The focus of the session will be on –
Verification of Identity, Privacy matters and Minimum Retail Lease Terms within Legislative Framework.
- Verification of identity and establishing right to deal for sellers, process, legal requirements and dealing with foreign sellers and complex ownership structure.
- Privacy and Security matters:
- Maintaining confidentiality in commercial leasing, sales and business broking.
- Consequences: Business email compromise and payment Redirection Scams.
- Implications of SAT decision Synicast Pty Ltd and Showroom X Pty Ltd [2023] WASAT 47 (Synicast). Short term retail lease terms within legislative framework.
Morning Tea Provided
- Start Date: 16 Oct 2025
- 09.00 am - 12.00 pm
- Ibis Styles Karratha
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